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Customer Loyalty
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Most Popular Customer Loyalty Reports

A New Mandate for IT

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The Case for Investing in Business Analytics Technology

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Increasing Customer Experience via Rich Information Applications

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1 - 15 of 38 Matches

How to Maximize Revenue by Sending Targeted Promotions to Customers

WHITE PAPER:   Posted: 23 Oct 2009 | Published: 23 Oct 2009
This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.
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 by Infor CRM


Focusing on High-Tech Manufacturers

WHITE PAPER:   Posted: 23 Oct 2009 | Published: 23 Oct 2009
This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.
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 by Infor CRM


Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success

WHITE PAPER:   Posted: 23 Oct 2009 | Published: 23 Oct 2009
This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.
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 by Infor CRM


Focusing on Food & Beverage Manufacturers: Three Strategies for Profitability Tomorrow and in Years to Come

WHITE PAPER:   Posted: 22 Oct 2009 | Published: 22 Oct 2009
This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come.
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 by Infor CRM


Cashing in on Customer Intelligence in the Financial Services Industry

WHITE PAPER:   Posted: 22 Oct 2009 | Published: 22 Oct 2009
In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
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 by Infor CRM


7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives

WHITE PAPER:   Posted: 20 Oct 2009 | Published: 20 Oct 2009
In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
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 by Vovici


Customer Experience IQ Report

WHITE PAPER:   Posted: 20 Oct 2009 | Published: 20 Oct 2009
The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
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 by Vovici


7 Habits of Highly Successful Surveys

WHITE PAPER:   Posted: 20 Oct 2009 | Published: 20 Oct 2009
Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!
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 by Vovici


The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation

WHITE PAPER:   Posted: 19 Oct 2009 | Published: 19 Oct 2009
This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.
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 by Pivotal CRM, a CDC Software solution


The Three Pillars of Effective Returns Management: Visibility, Automation and Reconciliation

WHITE PAPER:   Posted: 14 Oct 2009 | Published: 14 Oct 2009
Returns management is an area that poses incredible challenges and opportunities for businesses. This paper will act as a guide to help you implement more effective returns management. Read on to learn more about the three pillars of effective returns management and how they can be used to drive significant costs out of returns lifecycle.
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 by TAKE Supply Chain


How to Embrace CRM and Make it Succeed in Your Organization

WHITE PAPER:   Posted: 12 Oct 2009 | Published: 12 Oct 2009
This White Paper shows you how the Customer Relationship has changed and what companies are doing to secure those customers.
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 by SYSPRO


Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace?

WHITE PAPER:   Posted: 02 Oct 2009 | Published: 02 Oct 2009
According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.
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 by Oracle Corporation


Business Success in a Dark Market: An Inside Look at How the Fraud Underground Operates

WHITE PAPER:   Posted: 25 Sep 2009 | Published: 08 Sep 2009
The fraud underground is a sophisticated criminal enterprise that operates much like a real-world business. This white paper examines how the fraudster underground operates, the intricate supply chain that supports it, and how it continues to evolve.
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 by RSA, The Security Division of EMC


Enhance Customer Loyalty through Higher Responsiveness

WHITE PAPER:   Posted: 18 Sep 2009 | Published: 01 Apr 2009
The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications.
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 by Oracle Corporation


Customer Relationship Management: The Winning Strategy in a Challenging Economy

WHITE PAPER:   Posted: 15 Sep 2009 | Published: 08 Apr 2009
In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.
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 by Microsoft


1 - 15 of 38 Matches

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