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Customer Retention
Most Popular Customer Retention Reports

Increasing Customer Experience via Rich Information Applications

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The Case for Investing in Business Analytics Technology

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Optimizing the Order-to-Cash Process: Managing Documents throughout the Process

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How to Maximize Revenue by Sending Targeted Promotions to Customers

WHITE PAPER:   Posted: 23 Oct 2009 | Published: 23 Oct 2009
This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.
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 by Infor CRM


Focusing on High-Tech Manufacturers

WHITE PAPER:   Posted: 23 Oct 2009 | Published: 23 Oct 2009
This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.
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 by Infor CRM


Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success

WHITE PAPER:   Posted: 23 Oct 2009 | Published: 23 Oct 2009
This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.
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 by Infor CRM


Focusing on Food & Beverage Manufacturers: Three Strategies for Profitability Tomorrow and in Years to Come

WHITE PAPER:   Posted: 22 Oct 2009 | Published: 22 Oct 2009
This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come.
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 by Infor CRM


Cashing in on Customer Intelligence in the Financial Services Industry

WHITE PAPER:   Posted: 22 Oct 2009 | Published: 22 Oct 2009
In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
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 by Infor CRM


Optimizing the Order-to-Cash Process: Managing Documents throughout the Process

WHITE PAPER:   Posted: 21 Oct 2009 | Published: 21 Oct 2009
This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.
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 by Dolphin Corporation


7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives

WHITE PAPER:   Posted: 20 Oct 2009 | Published: 20 Oct 2009
In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
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 by Vovici


Customer Experience IQ Report

WHITE PAPER:   Posted: 20 Oct 2009 | Published: 20 Oct 2009
The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
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 by Vovici


The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation

WHITE PAPER:   Posted: 19 Oct 2009 | Published: 19 Oct 2009
This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.
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 by Pivotal CRM, a CDC Software solution


Enhance Customer Loyalty through Higher Responsiveness

WHITE PAPER:   Posted: 18 Sep 2009 | Published: 01 Apr 2009
The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications.
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 by Oracle Corporation


Customer Relationship Management: The Winning Strategy in a Challenging Economy

WHITE PAPER:   Posted: 15 Sep 2009 | Published: 08 Apr 2009
In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.
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 by Microsoft


The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success

WHITE PAPER:   Posted: 14 Sep 2009 | Published: 14 Sep 2009
This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.
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 by Microsoft


Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional

WHITE PAPER:   Posted: 10 Sep 2009 | Published: 28 Jun 2007
This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). There are many different solutions available to encrypt data on disk.
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 by Microsoft


Increasing Customer Experience via Rich Information Applications

WHITE PAPER:   Posted: 10 Sep 2009 | Published: 09 Sep 2009
This whitepaper shares key points and recommendations from leading analysts such as Forrester to assist organizations in leveraging RIAs to enhance online user experience.
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 by Actuate


Anatomy of a Siebel CRM Archiving Project

WHITE PAPER:   Posted: 04 Sep 2009 | Published: 01 Feb 2008
The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.
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 by IBM


1 - 15 of 29 Matches

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