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Customer Service Best Practices
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Most Popular Customer Service Best Practices Reports

ERP in SMB: Exploring Growth Strategies

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Delivering Quality Leads, Not Just Quantity: The Interactive Value of Webinars

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Increasing Customer Experience via Rich Information Applications

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1 - 15 of 29 Matches

How to Maximize Revenue by Sending Targeted Promotions to Customers

WHITE PAPER:   Posted: 23 Oct 2009 | Published: 23 Oct 2009
This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.
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 by Infor CRM


Focusing on High-Tech Manufacturers

WHITE PAPER:   Posted: 23 Oct 2009 | Published: 23 Oct 2009
This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.
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 by Infor CRM


Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success

WHITE PAPER:   Posted: 23 Oct 2009 | Published: 23 Oct 2009
This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.
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 by Infor CRM


Focusing on Food & Beverage Manufacturers: Three Strategies for Profitability Tomorrow and in Years to Come

WHITE PAPER:   Posted: 22 Oct 2009 | Published: 22 Oct 2009
This paper explores the idea that to effectively compete today and into the next generation, F&B manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies F&B manufacturers must do if they want to be profitable tomorrow and in the years to come.
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 by Infor CRM


Cashing in on Customer Intelligence in the Financial Services Industry

WHITE PAPER:   Posted: 22 Oct 2009 | Published: 22 Oct 2009
In this 1to1 Executive Dialogue, Don Peppers and Steve Muran talk about the importance of customer retention, the need to integrate disparate sources of data, and the opportunity for financial institutions to rebuild customer trust as a means to competitive advantage.
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 by Infor CRM


7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives

WHITE PAPER:   Posted: 20 Oct 2009 | Published: 20 Oct 2009
In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
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 by Vovici


Customer Experience IQ Report

WHITE PAPER:   Posted: 20 Oct 2009 | Published: 20 Oct 2009
The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
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 by Vovici


7 Habits of Highly Successful Surveys

WHITE PAPER:   Posted: 20 Oct 2009 | Published: 20 Oct 2009
Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!
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 by Vovici


The Technology of Innovation: Using CRM to Enable Customer-Centric Innovation

WHITE PAPER:   Posted: 19 Oct 2009 | Published: 19 Oct 2009
This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience.
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 by Pivotal CRM, a CDC Software solution


ERP in SMB: Exploring Growth Strategies

WHITE PAPER:   Posted: 28 Sep 2009 | Published: 15 Nov 2007
This report is a road map for SMBs seeking to meet the corporate goals of growth strategies and customer service through Best-in-Class ERP implementation.
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 by SAP


5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices

WHITE PAPER:   Posted: 16 Sep 2009 | Published: 16 Sep 2009
This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business.
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 by LogMeIn, Inc.


Increasing Customer Experience via Rich Information Applications

WHITE PAPER:   Posted: 10 Sep 2009 | Published: 09 Sep 2009
This whitepaper shares key points and recommendations from leading analysts such as Forrester to assist organizations in leveraging RIAs to enhance online user experience.
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 by Actuate


B2B Lead Gen: Marketing ROI Performance & Evaluation Study

WHITE PAPER:   Posted: 21 Aug 2009 | Published: 01 Dec 2008
MarketingProfs recently conducted an in-depth study on perceptions, behaviors and lead generation performance. Download the MarketingProfs Report to read the study's full findings and to learn how you can effectively calculate and leverage lead generation ROI within your own organization.
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 by Citrix Online


9 Management Practices for Exceptional Webinars

WHITE PAPER:   Posted: 21 Aug 2009 | Published: 19 Aug 2009
This new white paper examines Webinar effectiveness at driving lead generation and outlines 9 best practices for using Webinars in a cohesive lead-generation campaign.
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 by Citrix Online


Delivering Quality Leads, Not Just Quantity: The Interactive Value of Webinars

WHITE PAPER:   Posted: 21 Aug 2009 | Published: 01 Dec 2008
Using interactive media such as Webinars can help marketers effectively balance quality with quantity when it comes to lead generation. Download the white paper to learn more.
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 by Citrix Online


1 - 15 of 29 Matches

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