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Most Popular Customer Support Software Reports |
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sponsored by IBM
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sponsored by Oracle Corporation
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sponsored by CA
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WHITE PAPER: Posted: 04 Dec 2008 | Published: 13 Nov 2008
Standards-based shared authentication enables organizations to scale users, services, and relationships quickly and cost-effectively by providing a managed network for two-factor consumer authentication and token distribution.
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by VeriSign (Europe, Middle East and Africa) 
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WHITE PAPER: Posted: 18 Nov 2008 | Published: 18 Nov 2008
Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials.
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by Genesys 
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WHITE PAPER: Posted: 07 Nov 2008 | Published: 07 Nov 2008
In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
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by CA 
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WHITE PAPER: Posted: 19 Sep 2008 | Published: 19 Sep 2008
The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
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by Oracle Corporation 
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WHITE PAPER: Posted: 02 Jun 2008 | Published: 01 Mar 2008
This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.
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by Oracle Corporation
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WHITE PAPER: Posted: 26 Sep 2007 | Published: 01 Sep 2007
Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.
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by Oracle Corporation
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WHITE PAPER: Posted: 15 Jun 2007 | Published: 01 Jun 2007
Efficient service management can be essential for the success of any small to medium-sized business (SMBs). Read this paper to learn about the IT challenges SMBs face and service management strategies that can support their growing needs.
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by WebEx Communications, Inc. 
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