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Total Support: Achieving Sustainable Business Growth with a Remote Support Solution

WHITE PAPER:   Posted: 06 Nov 2008 | Published: 06 Nov 2008
Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.
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 by NTR Global


Virtual Show and Tell: Using Remote Tech Support Using Remote Tech Support to save Time and Money

WHITE PAPER:   Posted: 30 Oct 2008 | Published: 30 Oct 2008
This paper discusses how remote support offers several benefits to the organization, such as resolving off-site worker challenges, reducing call-handling time, and increasing first-call resolution rates.
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 by ABS Associates, Inc.


Secure Employee Mobility and the Need for Identity Assurance

WHITE PAPER:   Posted: 17 Oct 2008 | Published: 01 May 2008
Are you providing secure access to corporate resources for your remote employees? Read this white paper to learn more about secure employee mobility solutions that allow organizations to authenticate and establish user identities before granting acc...
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 by RSA, The Security Division of EMC


Improving Customer Support and Help Desk Efficiencies with On-demand Remote Support

WHITE PAPER:   Posted: 26 Sep 2008 | Published: 26 Sep 2008
On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.
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 by NTR Global


Small Business VoIP: The Basics

WHITE PAPER:   Posted: 25 Sep 2008 | Published: 25 Sep 2008
Small business VoIP combines voice and data together on a single, secure network allowing your employees to stay connected with the people and data they need. The following is a guide to why you might want to consider a small business VoIP system.
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 by Cisco Systems, Inc.


Supporting Mobile Workers: A Survey of Management, Capabilities and Concerns

WHITE PAPER:   Posted: 09 Sep 2008 | Published: 09 Sep 2008
Kelton Research conducted an online survey of 333 IT staff members at US companies with 500 or more employees. This survey explores different topics related to supporting mobile workers, including connectivity, security and management control.
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 by Fiberlink Communications


The Inherent Benefits of SSL-VPNs and Their Complementary Nature to IPSec VPNs: An Overview of SafeWeb's Secure Extranet Appliance - SEA Tsunami

WHITE PAPER:   Posted: 17 Jun 2003 | Published: 01 Jun 2003
This paper discusses the emergence of SSL-VPNs and explains how SafeWeb's SEA Tsunami delivers simple, secure remote access to internal network resources using just a Web browser.
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 by Safeweb



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