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WHITE PAPER: Posted: 19 Nov 2009 | Published: 19 Oct 2009
Read this brief paper to learn how the new CA integrated service management product offers real hope for beleaguered IT organizations that are trying to bring together the pieces to build an integrated service management story.
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by CA 
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WHITE PAPER: Posted: 30 Oct 2009 | Published: 30 Oct 2009
IT management in small and medium companies can and must understand the information needs and language of their business colleagues within the organization. IT managers must show business managers how IT can enable them to meet and exceed their departmental goals.
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by SAP AG 
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WHITE PAPER: Posted: 29 Oct 2009 | Published: 10 Mar 2009
Learn how the SAP Business All-in-One fast-start program can provide service companies like yours with a software solution that helps you respond quickly to customers' expectations of high-quality, differentiated services to help you maintain services relationships - with predictable costs, and low total cost of ownership.
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by SAP AG
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WHITE PAPER: Posted: 26 Oct 2009 | Published: 08 Feb 2008
The SAP® Business All-in-One fast-start program enables you to configure a solution online, obtain an estimate of costs, and implement the solution quickly and cost-effectively. It delivers rapid time to value and lets you tailor the solution to meet your changing needs, protecting your long-term investment.
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by SAP AG
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WHITE PAPER: Posted: 15 Oct 2009 | Published: 01 Mar 2009
The Dell™ Management Console Powered by Altiris™ from Symantec™ provides a comprehensive management platform based on standardized IT Infrastructure Library (ITIL) processes—facilitating the adoption of industry best practices and helping streamline and simplify IT management in enterprise data centers.
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by Dell and Symantec 
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WHITE PAPER: Posted: 08 Oct 2009 | Published: 08 Oct 2009
This paper dispels some myths about BI in smaller companies and outlines the main options at your disposal.
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by LogiXML 
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WHITE PAPER: Posted: 28 Sep 2009 | Published: 28 Sep 2009
Executives at small and midsize companies are making critical business decisions every day based on the information available to them. This information can come from a variety of sources: opinions from peers and colleagues; a personal sense of intuition or business judgment; or data derived internally or externally to the organization.
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by SAP 
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WHITE PAPER: Posted: 10 Sep 2009 | Published: 16 Oct 2008
This whitepaper discusses how to define, track and enforce IT policies; automate IT compliance processes; and reduce the effort and cost of managing business applications.
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by Oracle Corporation 
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WHITE PAPER: Posted: 03 Sep 2009 | Published: 01 Sep 2009
IT governance has a well-deserved reputation for being extremely complicated, expensive, and time-consuming. But today’s CEOs and governing boards expect accountability, strategic alignment, cost saving, and contributions to overall growth from IT departments, all of which can be facilitated by IT governance.
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by Innotas 
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WHITE PAPER: Posted: 22 Jun 2009 | Published: 01 Jun 2009
More than ever, business and IT must collaborate to meet current business realities. Significantly, CIOs must map out long-term strategies that address business plans over the next three to five years, with the delivery of high-quality IT services as a key element of strategic planning. Read this white paper to learn more.
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by CompuCom Systems, Inc. 
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WHITE PAPER: Posted: 18 Jun 2009 | Published: 15 Jun 2009
In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
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by BMC Software, Inc 
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WHITE PAPER: Posted: 17 Jun 2009 | Published: 15 Jun 2009
Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
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by BMC Software, Inc
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WHITE PAPER: Posted: 17 Jun 2009 | Published: 15 Jun 2009
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
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by BMC Software, Inc
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WHITE PAPER: Posted: 12 Jun 2009 | Published: 01 Mar 2009
This paper analyzes the impact of the cloud on the IT Ecosystem and provides answers to what an organization needs to do in embracing a right cloud strategy.
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by Wipro Technologies 
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WHITE PAPER: Posted: 13 May 2009 | Published: 13 May 2009
When an IT skill falls out of favor, it rarely ever comes back. Here's our list of 10 dying IT skills. If any of these skills are your main expertise, perhaps it's time to think about updating your skill set.
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by Global Knowledge 
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