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WHITE PAPER: Posted: 05 Mar 2010 | Published: 01 Apr 2009
This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.
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by Microsoft 
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WHITE PAPER: Posted: 23 Dec 2009 | Published: 22 Nov 2009
Communications as a service (CaaS) is a hot new market that promises to grow quickly. Small and medium businesses (SMBs) that need enterprise-class communications services already do business with service providers. This study focuses on the factors that are driving CaaS and how service providers can take advantage of them.
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by Hewlett-Packard Company 
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SEE: 
