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WHITE PAPER: Posted: 04 Feb 2008 | Published: 01 Jan 2007
Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.
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by IFS 
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WHITE PAPER: Posted: 20 Nov 2009 | Published: 19 Nov 2009
This paper illustrates the ability to reduce the data growth challenge seen with EMC’s Oracle Applications CRM implementation via a Proof of Concept (POC) sponsored by the EMC IT organization.
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by EMC Corporation 
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WHITE PAPER: Posted: 20 Oct 2009 | Published: 20 Oct 2009
Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!
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by Vovici 
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WHITE PAPER: Posted: 17 Jun 2009 | Published: 17 Jun 2009
Every organization faces its own unique challenges in getting the job done. But at the end of the day, it all comes down to increasing revenue while decreasing expenses. See how Business Objects reporting solutions allow you to do just that.
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by SAP BusinessObjects 
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WHITE PAPER: Posted: 20 Oct 2009 | Published: 20 Oct 2009
In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
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by Vovici
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WHITE PAPER: Posted: 21 Aug 2009 | Published: 19 Aug 2009
This new white paper examines Webinar effectiveness at driving lead generation and outlines 9 best practices for using Webinars in a cohesive lead-generation campaign.
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by Citrix Online 
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WHITE PAPER: Posted: 07 Apr 2009 | Published: 01 Dec 2008
Through interviews with service providers, this white paper identifies the most important capabilities of an effective training platform as well as examines the pressures companies and their project managers confront when tackling enterprise application implementations and upgrades.
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by Oracle Corporation 
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WHITE PAPER: Posted: 21 Apr 2009 | Published: 01 Feb 2009
Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
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by Numara Software 
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WHITE PAPER: Posted: 04 Sep 2009 | Published: 01 Feb 2008
The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.
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by IBM 
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WHITE PAPER: Posted: 21 Aug 2009 | Published: 01 Dec 2008
MarketingProfs recently conducted an in-depth study on perceptions, behaviors and lead generation performance. Download the MarketingProfs Report to read the study's full findings and to learn how you can effectively calculate and leverage lead generation ROI within your own organization.
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by Citrix Online
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WHITE PAPER: Posted: 08 Jun 2009 | Published: 01 Jun 2009
Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle.
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by SAP America Inc 
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WHITE PAPER: Posted: 27 Apr 2009 | Published: 27 Apr 2009
Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle.
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by SAP America Inc
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WHITE PAPER: Posted: 12 Oct 2009 | Published: 31 Mar 2009
Find out how retail organizations are improving the bottom line, by focusing on key tactics designed to facilitate low cost, efficient, customer-centric operations, all of which require integrated enterprise information and analysis capabilities found in business intelligence (BI) environments.
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by SAP America Inc
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WHITE PAPER: Posted: 11 Nov 2009 | Published: 11 Nov 2009
This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice.
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by Pivotal CRM, a CDC Software solution 
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WHITE PAPER: Posted: 15 Sep 2009 | Published: 15 Sep 2009
This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.
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by CDC Global Services - Catalyst 
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